Frequently Asked Questions

Your Virtual Front Desk answers your business calls, responds to customer enquiries, books appointments, and routes important calls to the right person. It works around the clock, ensuring your customers always receive a professional response - even when you're unavailable.

SkyNovix is designed for UK small and medium-sized businesses that receive customer enquiries by phone. Whether you're a tradesperson, clinic, estate agent, solicitor, accountant, restaurant or service provider, our Virtual Front Desk helps ensure you never miss another opportunity.

Yes. Your Virtual Front Desk can answer calls 24 hours a day, 7 days a week, including evenings, weekends and bank holidays. Your customers will not be sent to voicemail simply because you're busy or your office is closed.

No. Your Virtual Front Desk is designed to have natural conversations with callers. It speaks clearly, understands customer questions, and responds in a friendly, professional manner that reflects your business.

Yes. Your Virtual Front Desk can check your availability and book appointments directly into your calendar, saving you time and reducing back-and-forth phone calls.

You decide exactly how calls are handled. Important calls can be transferred immediately, while general enquiries can be answered by your Virtual Front Desk. You remain in complete control of your call routing.

Most businesses are up and running within 48 hours after completing the onboarding process and providing the information needed to personalise their Virtual Front Desk.

We offer flexible packages to suit businesses of different sizes, from those simply wanting their calls answered to businesses needing complete multi-channel customer support. You can view our pricing on the Pricing page or contact us for a personalised recommendation.

Yes. Smaller businesses often benefit most because one unanswered call can mean losing a valuable job. SkyNovix provides professional front desk coverage without the cost of employing another full-time team member.

It does not have to. Your Virtual Front Desk can support your existing team by covering busy periods, lunch breaks, holidays and out-of-hours calls.

Yes. SkyNovix supports businesses across the UK, with a particular focus on Worcester and the surrounding areas.

Yes. You provide information about your services, prices, opening hours, policies and common customer questions. Your Virtual Front Desk uses the information you approve to provide accurate answers.

Yes. You can choose a name and voice for your Virtual Front Desk and define how it should greet callers, describe your services and represent your business.

You decide how these situations should be handled. Your Virtual Front Desk can collect the relevant details, notify your team or follow an escalation process agreed during setup.

Yes. We configure your Virtual Front Desk around your existing availability, services and booking rules wherever possible. We will confirm any connection requirements during onboarding.

Yes. You receive a clear summary containing what the customer wanted and any actions taken, so you can stay informed without listening to every conversation.

Yes. Pro and Premium support additional communication channels, including WhatsApp, Facebook, Instagram and SMS.

Premium includes missed-call text-back. If a call is missed, the system can send the caller a message within seconds to help keep the enquiry active.

Recurring booking reminders are available as an optional add-on. They can reduce forgotten appointments and save your team from following up manually.

Yes. Lead qualification and scoring is available as an add-on. Your Virtual Front Desk can ask agreed questions, collect useful information and identify the enquiries your team should prioritise.

Yes. The lead reactivation and follow-up add-on can re-engage cold or unresponsive leads, giving your business another opportunity to convert them into bookings.

Yes. Review and testimonial collection is included with Premium. Customers can be contacted after a completed job, removing the need for your team to chase reviews manually.

No. We handle the setup and guide you through any calendar, telephone or messaging connections required for your chosen package.

Your onboarding form will cover your services, prices, opening hours, appointment availability, frequently asked questions, call-routing instructions and preferred communication style.

Yes. Your services, prices, answers and call-handling instructions can be updated as your business changes. Priority support is also available as an optional add-on.

Premium clients receive access to a dashboard showing activity, bookings and reports. Premium also includes monthly performance reports and updates.

Yes. All three packages include unlimited inbound calls, with no usage cap or fair-use limit.

Standard includes unlimited inbound calls, appointment booking, call summaries, industry-based FAQs, call routing, a custom agent name and the ability to answer using your supplied prices.

Standard provides voice call coverage and booking. Pro adds WhatsApp, Instagram, Facebook and SMS. Premium adds a custom knowledge base, custom FAQs, missed-call text-back, a client dashboard, monthly reporting and review collection.

Optional add-ons include recurring booking reminders, priority support, lead reactivation and follow-up, and lead qualification and scoring.